This Privacy Policy describes how twcbets ("we", "us", "our") collects, uses, stores, and discloses personal data in connection with your use of the twcbets platform at twcbets.org. By registering an account or using the twcbets platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.
All personal data stored with industry-standard encryption at rest and in transit.
twcbets does not sell personal data to unaffiliated third parties, ever.
Access, correct, and request deletion of your personal data at any time.
Cookies used for session management and platform performance only.
Identity data processed in line with international gaming authority requirements.
Unsubscribe from marketing communications at any time, no questions asked.
For the purposes of this Privacy Policy:
twcbets collects personal data through the following categories:
2.1 Registration Data. When you create a twcbets account, we collect your full name, date of birth, email address, mobile phone number, and chosen account credentials. This information is required to establish and maintain your account.
2.2 Identity Verification (KYC) Data. To comply with international gaming authority requirements and anti-money laundering obligations, we collect copies of government-issued identification documents such as your Malaysian MyKad or passport, proof of address documentation, and in certain circumstances, source-of-funds declarations. KYC Data is processed securely and retained for the period required by applicable regulatory obligations.
2.3 Financial Data. We collect information about deposit and withdrawal transactions, including payment method details (e.g., Touch n Go eWallet account references, Maybank FPX transaction identifiers, USDT wallet addresses). Full payment card numbers or banking credentials are not stored by twcbets — these are handled directly by the respective payment service providers.
2.4 Usage and Behavioural Data. We collect data about how you interact with the twcbets platform, including pages visited, games played, betting history, session duration, and feature usage patterns. This data is used to improve platform functionality and to deliver a personalised experience.
2.5 Device and Technical Data. We collect IP addresses, browser type, operating system, device identifiers, and connection timestamps for security monitoring, fraud detection, and platform optimisation purposes.
2.6 Communications Data. Where you contact twcbets via Live Chat, WhatsApp, or email, we retain records of those communications for quality assurance, dispute resolution, and regulatory purposes.
twcbets processes your Personal Data for the following purposes:
twcbets processes Personal Data on the following legal bases:
5.1 Service Providers. twcbets shares Personal Data with trusted third-party service providers who process data on our behalf, including payment processors (Touch n Go, Boost, GrabPay, Maybank FPX, CIMB FPX, Public Bank, 7-Eleven Cliqq, and cryptocurrency service providers), identity verification platforms, cloud infrastructure providers, and customer support software providers. All service providers are contractually required to process Personal Data only in accordance with twcbets' instructions and to maintain appropriate security standards.
5.2 Regulatory Authorities. twcbets may disclose Personal Data to international gaming regulatory authorities, financial intelligence units, law enforcement agencies, or other government bodies where required by applicable law, court order, or regulatory direction.
5.3 No Commercial Sale. twcbets does not sell, rent, or otherwise commercially transfer Personal Data to unaffiliated third parties for their own marketing or commercial purposes.
5.4 Business Transfers. In the event of a merger, acquisition, or transfer of all or substantially all of twcbets' assets, Personal Data may be transferred as part of that transaction. Members will be notified of any such transfer and of any material changes to this Privacy Policy that result therefrom.
twcbets operates globally and some of the service providers with whom we share Personal Data are located in jurisdictions outside Malaysia. Where Personal Data is transferred internationally, twcbets ensures that appropriate safeguards are in place, including contractual data protection clauses with receiving parties that provide protections equivalent to those described in this Privacy Policy. By using the twcbets platform, you acknowledge that your Personal Data may be processed in jurisdictions outside your country of residence.
twcbets retains Personal Data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:
Following the expiry of applicable retention periods, Personal Data is securely deleted or anonymised in accordance with industry-standard data disposal procedures.
8.1 What We Use. twcbets uses cookies and similar tracking technologies (including session tokens and local storage) to operate the platform, maintain your login session, remember your preferences, and analyse platform performance. twcbets does not use advertising tracking pixels or third-party behavioural advertising cookies.
8.2 Session Cookies. Session cookies are temporary cookies that expire when you close your browser. They are essential for maintaining your login state and for the correct functioning of the twcbets platform during a session.
8.3 Persistent Cookies. Where you enable "Remember Me" at login, a persistent cookie is stored on your device for up to thirty (30) days. This cookie allows twcbets to recognise your device on subsequent visits without requiring you to log in again.
8.4 Managing Cookies. You may configure your browser to refuse cookies or to alert you when cookies are being sent. Disabling essential cookies may impair the functionality of the twcbets platform, including your ability to remain logged in during a session.
Subject to applicable law and twcbets' legitimate interests and legal obligations, Members have the following rights in relation to their Personal Data:
To exercise any of these rights, contact twcbets via Live Chat or at [email protected]. twcbets will respond to verified requests within thirty (30) calendar days.
twcbets implements technical and organisational measures designed to protect Personal Data against unauthorised access, loss, destruction, or alteration. These measures include:
No security system is impenetrable. In the event of a data breach that poses a risk to your rights and interests, twcbets will notify affected Members and relevant regulatory authorities in accordance with applicable notification obligations.
twcbets is strictly intended for adults aged twenty-one (21) years and older. twcbets does not knowingly collect Personal Data from individuals under the age of 21. If twcbets becomes aware that Personal Data has been collected from a person under this age threshold, the relevant account will be immediately closed and the Personal Data deleted, subject to any regulatory retention obligations. If you believe an underage individual has registered on the twcbets platform, please contact our support team immediately via Live Chat.
The twcbets platform does not contain links to third-party websites. This Privacy Policy applies solely to Personal Data processed by twcbets in connection with your use of twcbets.org and the services offered thereunder. twcbets is not responsible for the privacy practices of payment service providers' own platforms — when you interact with a payment interface (such as the Touch n Go eWallet app or your Maybank online banking portal) to complete a transaction, that interaction is governed by the respective provider's privacy policy.
twcbets reserves the right to update this Privacy Policy at any time. The most current version will always be published at twcbets.org/privacy-policy with a revised "Last Updated" date. Where changes are material, twcbets will notify registered Members via email or platform notification prior to the changes taking effect. Continued use of the twcbets platform following notification of material changes constitutes acceptance of the revised Privacy Policy.
For any questions, requests, or complaints relating to this Privacy Policy or twcbets' data practices, please contact us through the following channels:
twcbets endeavours to respond to all formal privacy-related requests within thirty (30) calendar days of receipt of a verified request.
Questions about how twcbets handles your personal information? Our support team is available 24/7. To access your account or update your details, sign in to twcbets directly.